Frequently Asked Questions
Find answers to common questions about your orders and our music collection.
When will my pre-order ship?
Pre-order items ship to arrive as close to the official release date as possible. Please check the specific product page for the release schedule.
Do you offer international shipping?
Yes, we ship Decca Records merchandise and media to most countries worldwide. Shipping costs and delivery times vary by location.
Can I cancel my order?
Orders can be cancelled within 60 minutes of placement. After this window, the order enters our fulfillment process and cannot be modified.
What should I do if my vinyl arrives damaged?
Please contact our support team within 14 days of receipt with photos of the damage to arrange a replacement or refund.
Are your vinyl records limited edition?
We offer both standard pressings and limited edition colored vinyl. Availability is noted on each product description.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website.